Refund policy

Last updated October 5, 2026

Pilot ($300)

• Full refund if you cancel before approving the scripts.
• After you approve scripts, production has started, so the pilot isn't refundable. Your two revision rounds are there to get it right.
• Late delivery: if we deliver more than 3 business days after the promised date (and the delay wasn't caused by waiting on you), you can ask for a full refund and keep the videos.

Monthly plans

• Cancel any time before your next billing date and you won't be charged again.
• Months already billed aren't refunded, but we deliver everything in the month you paid for.
• If we miss deliveries in a paid month, we'll make them up or refund the undelivered share, your choice.

Custom work

As written in your order.

How to ask

Email hello@snackpackstudio.com from the address you used to order. Approved refunds go back to the original payment method within 10 business days.